Our postal address is
or you can reach us by telephone at 301-758-2460
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used to improve the content of our Web page, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.Consumers can access this information by e-mail us at the above address, write to us at the above address, writing to us at the above address.
Upon request we offer visitors the ability to have inaccuracies corrected in communications that the consumer/visitor has directed to the site.Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
Please Let us know if you have any questions in regards to our store and return policies below:
If the customer has made an address error, the customer is responsible for the additional shipping or address correction fee if we are billed from the shipping carrier.
Limitation of Liability
Rez Candles Company SHALL HAVE NO LIABILITY AS A PUBLISHER OF INFORMATION OR RESELLER OF ANY PRODUCTS OR VENDOR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR DEFECTIVE PRODUCTS. WE ARE NOT RESPONSIBLE FOR DEFECTIVE MERCHANDISE FROM INDEPENDENT MANUFACTURERS.
Remember burning candles safely is your responsibility. We are not responsible for any misuse of our product.
Rez Candles Company shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Rez Candles Company.
Your purchase from Rez Candles Company signifies your acceptance of the aforementioned information and policies.
We endeavor to present the most recent, most accurate, and most reliable information on our Web site at all times. However, there may be occasions when some of the information featured on our Web site may contain incomplete data, typographical errors, or inaccuracies. Errors are wholly unintentional and we apologize if erroneous information is reflected in price, or availability of goods or services. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update information at any time without prior notice.
We offer a full guarantee of our products. If you are not satisfied with your purchase simply return the products (customer is responsible for return shipping) along with the reason for return within 14 days of purchase. We will offer your choice of a like (equal value - i.e. same product but different scent) merchandise exchange (shipping is additional) or a refund. Shipping is never refundable under any circumstances. If product is received damaged by the customer, Shipping may be refunded if the shipping carrier excepts fault. Please keep all packing material as well for shipping carrier inspection. If product is returned for a non defective reason, a 15% restocking fee may be assessed .
Returned products MUST BE packed securely or a refund / exchange will not be issued. You may want to insure your return. We cannot be responsible for lost or misdirected returns. /font>
Products may not be returned if more than 25% of the product has been used. Our address can to return can be viewed on our contact page.